Terms and Conditions

Please take the time to read the information below carefully. This page states the Terms and Conditions applied by Ayurvedic Haven.

Appointments

Please note that by booking an appointment with Ayurvedic Haven, you (the client), are agreeing to our Terms and Conditions and our Privacy Policy. You also agree to attend the appointment you have booked.

You (the client) may book an appointment with Ayurvedic Haven by telephone. Treatment times range from 30 minutes to 60 minutes. Please allow 20 – 30 minutes in addition to your treatment time to allow for a consultation.

Informed Client Consent and Consultation Processes

If this is your first appointment, you (the client) will be required to provide your signed informed consent to be assessed and treated. You (the client) will be clearly informed what the treatment involves and which areas of the body will be treated. As a mandatory requirement, a full and comprehensive written consultation will be undertaken prior to any treatment being administered to ensure that treatment is safe and appropriate for the client. Without informed client consent and a consultation, Ayurvedic Haven will not be able to proceed with treatment. For further information, please view our Informed Client Consent and Consultation Processes.

Standard Cancellation Policy

Ayurvedic Haven values your business and politely requests that if you (the client) are unable to keep a scheduled appointment, please provide a minimum of 24 hours’ notice to ensure that you will not be charged for the appointment. We will be pleased to re-schedule your appointment for the next available date.

Any cancellations with less than 24 hours’ notice are subject to a cancellation fee amounting to the cost of 50% of the scheduled treatment.

COVID-19 Cancellation Policy

If an appointment is cancelled or deferred at short notice due to experiencing symptoms of COVID-19, or contracting COVID-19, any standard cancellation fees will be waived. Clients will be requested to kindly confirm in writing that their appointment has been cancelled or deferred due to contracting COVID-19 or symptoms of COVID-19.

For further information and guidance, please contact Ayurvedic Haven to discuss any aspect of your treatment during this time.

Confidentiality

All client information and clinical records will be safeguarded by Ayurvedic Haven and will remain confidential. Unless required to do so by law, Ayurvedic Haven will not otherwise share, sell or distribute any of the information you (the client) provide to us without your consent.

Consultations and client treatment details will not be discussed with any other individual or party except with the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, Ayurvedic Haven employs strict security measures to protect client information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Ayurvedic Haven has also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects online. Ayurvedic Haven will retain your information for a reasonable period or as long as the law requires.

Every therapist employed by Ayurvedic Haven will have access to these records only for the duration of their contract with Ayurvedic Haven, and solely for the purpose of providing you (the client) with the most appropriate treatment. For further information, please view our Privacy Policy.

Health and Safety

All therapists employed at Ayurvedic Haven are qualified and hold professional and public indemnity insurance for the services they provide.

Due to the nature of massage and the need for close contact, all Ayurvedic Haven therapists will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a therapist is unwell, suffering from a cold or virus, infection or general ill health, they will not be permitted to work due to the risks of cross contamination. This may result in Ayurvedic Haven contacting you (the client) to inform you of the circumstances at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend a treatment session if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Ayurvedic Haven via e-mail at info@ayurvedichaven.co.uk at the earliest opportunity to rearrange your appointment.

Ayurvedic Haven, including the therapists, will not be held responsible for the loss or damage of personal items on its premises.

Clients under the age of 18 years must be accompanied by a parent or guardian. The parent or guardian must give permission for the agreed massage treatment to be performed and will be requested to co-sign the Client Consultation form. They will be invited to stay in the room for the duration of the appointment and be expected to remain present throughout the duration of the treatment.

Ayurvedic Haven reserves the right to refuse any treatment at any time if a client is physically or verbally abusive towards any therapist, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may also result in criminal proceedings.

Disclaimer

Ayurvedic Haven provides a variety of complementary massage therapy treatments which are not a substitute for professional medical care or counselling. Therapists at Ayurvedic Haven will not diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialists or practitioners.

The client has a duty to provide true and accurate medical and personal information to the best of their knowledge, and to inform Ayurvedic Haven of any details of any medication, symptoms, medical concerns or conditions which are either being investigated, or which are undergoing treatment.

Therapists at Ayurvedic Haven may refuse to treat any client or part of a client’s body with just and reasonable cause. Ayurvedic Haven reserves the right to terminate any appointment at any time if it believes that it is unsafe or in the client’s best interest not to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

Contact

Ayurvedic Haven
12 Brooke Road
Great Oakley
Corby
Northamptonshire
NN18 8HG

Tel. 07788 879384
E-mail: info@ayurvedichaven.co.uk